It’s no surprise that cloud computing has grown in popularity as much as it has, as its allure and promise offer newfound flexibility for enterprises, everything from saving time and money to improving agility and scalability. On the other hand, on premise software – installed on a company’s own servers and behind its firewall – was the only offering for organizations for a long time and may continue to adequately serve your business needs (think, “if it ain’t broke then don’t fix it”). Additionally, on premise applications are reliable, secure, and allow enterprises to maintain a level of control that the cloud often cannot. What is the best communications technology architecture for your company? DTS can help you decide by providing you the information to make an informed decision. We give consideration to the following items and many more:
In August 2019, the FCC adopted rules to implement Kari’s Law and Section 506 of RAY BAUM’S Act in an effort to provide Americans with quicker access to 911 services. On February 16, 2020, these statutes became applicable to businesses operating MLTS. Here are some of the important issues:
You may wonder: how do these rules impact my enterprise?
Don’t go it alone. This all sounds like a lot (and in some ways it is), but we can help you manage your company’s legal obligations effectively. Our 911 experts will help you support your business’s 911 calling needs and find the services your business needs to comply with the laws.
The wireless and Internet-enabled world has transformed the traditional call center into a multi-media, bi-directional customer interaction experience that involves not only phone calls but email, IM, chat, text messaging, and more. In today’s contact center you need to proactively reach out to build relationships, upsell, and solve problems before they become deal-breakers. And you have to do all of this while cutting costs, improving agent efficiency, and maximizing the value of every customer. Our proven track record of leveraging the right technology to drive the required business results will ease your burden and ensure satisfaction for both your internal and external customers.